Thursday, 18th June
9.00 – 9.15 Opening ceremony and inaugural speech
9.15 – 11.00 Session I
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Handle with Care: Adoption of Drone Delivery Services
Maya F. Farah, Mona Mrad, Zahy Ramadan & Houssam Hamdane
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Can Stock-Outs Act as Scarcity Cues? Impact of Scarcity Message Types and Their Disclosure
Time on Number of Items Bought in an Online Fashion Setting
Liliana Kowalczyk, Els Breugelmans & Katia Campo
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Price or Quality? Comparing Consumers’ Perceptions of Competing Private Labels – An Illustrative Analysis in Food Retailing
Mika Yrjölä, Harri Hokkanen, Ella Määttänen & Hannu Saarijärvi
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Sorry, your order has a substitution: The effects of substitution policy in online grocery retailing
Dong Hoang & Els Breugelmans
11.00 – 11.15 Break
11.15 – 12.30 Session II
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Competition Between National Brands and Private Labels: Determinants of the Market
Share of National Brands
Philipp Brüggemann, Rainer Olbrich, & Carsten D. Schultz
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Leveraging Sponsorship on Twitter: Insights from Tennis Grand Slams
Kapil Kaushik & Abhishek Mishra
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In-store Merchandisers – An Overlooked Strategic Asset for National Brand Manufacturers to
Build Retailer Relationships and to Gain Product Visibility
Jan-Hinrich Meyer, Eva Maria González Hernández, & Miguel Angel López Lomelí
12.30 – 12.45 Break
12.45 – 13.30 Invited talk
Talk: Retail Trends in the new normal
Keynote speaker: Pablo de la Rica, Retail & Foodservice Knowledge Manager at AECOC
16.30 – 18.00 Session III
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Branding Strategies of European Retail Banks: A Linguistic Comparison Between Brand Names for Financial Products
Erhard Lick, Holger Wochele & Fiorenza Fischer
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The Impact of Rural and Urban Advertising and Brand Context on Attitude Towards the Brand
Anne Fota, Sascha Steinmann, Hanna Schramm-Klein & Gerhard Wagner
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Consumer Values: A Hidden Motivator of Private Label Consumption
Atanas Nik Nikolov & Brandon Gustafson
Friday, 19th June
9.00 – 11.00 Session IV
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Potentials and Boundaries in Frontline Service Encounters Through the Infusion of Technology
Tobias Röding, Sascha Steinmann, Gerhard Wagner & Hanna Schramm-Klein
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The Vegan Revolution: Opportunities and Differences Across Countries
Belén Derqui, Hana Gendel Guterman, Mahsa Ghaffari & Padmali Rodrigo
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Buying Veg Private Labels. Antecedents and Mediators
Elisa Martinelli, Francesca De Canio & Emiro Endrighi
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Impact of CSR Initiatives on Consumer’s Perceptions and Attitudes Towards Retailers
Rita Coelho do Vale, Pedro Verga Matos & Vera Herédia-Colaço
11.00 – 11.15 Break
11.15 – 12.45 Session V
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“I’d like to, but I Can’t”. Store Brands’ Limited Exploitation of the Gluten-Free Opportunity
Edoardo Fornari, Alessandro Iuffmann Ghezzi & Daniele Fornari
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A View of Retailing Formats Based on the Assortment Dimension: An Analysis in the Spanish Context
José Luis Ruiz-Real, Juan Carlos Gázquez-Abad & Francisco J. Martínez-López
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Types of Retailers, Brand Choice and New Products Trial: Challenges for the E-commerce of Consumer Packaged Goods
María Puelles, Gonzalo Moreno Warleta & Marta Moreno
12.45 – 13.00 Break
13.00 – 13.45 Invited talk
Talk: Private Label & National Brand in FMCG
Keynote speaker: María Uguet, Insights Manager at IRI Spain
13:45 – 14:00 Conference closing